Technology can facilitate freedom and civil rights. But it can also facilitate oppression. That doesn’t make it neutral, it just means the jury’s still out.
There are a lot of interesting things going on that build on the apparently anarchic style of new technology – at least in California, as April Dembosky’s FT article describes. But there are also real problems with the use of surveillance technologies, as Salil Tripathi relates.
Having good points and bad points does not make a person, a company or a technology ‘on balance’ about neutral. It just means that our critical faculties should not be suspended.